A Message to Corvium Customers and Partners regarding COVID-19

To: All Corvium Customers and Partners:

At Corvium, the health and safety of our employees, partners and customers is always our priority, and we recognize the important role we play in providing our customers with connectivity and continuity during this critical time. We trust each of you and your families are faring well and adapting to the challenges caused by the novel coronavirus pandemic and we hope the negative effects on your business operations are manageable and minimal. Here are the steps we’ve taken to prepare and ensure operational continuity and the safety of our team, partners and customers:

Aligning with public health authorities

We are closely monitoring updates from the Center for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis. In following the guidance from these organizations and the local governments where Corvium operates, we have instructed our staff to work from home. We will continue to monitor the situation and maintain the work-from-home status as more information is learned.

Maintaining all customer services and support as usual

As our employees interact with customers, partners and the general public, we have taken steps to limit exposure to the virus. We have canceled attendance at large-scale events, and continue to use web-based collaboration tools to support our remote working and work-at-home capabilities. Our Customer Success support services will be delivered as usual with no interruption or changes. Please contact our team using the same methods as usual, including all phone lines, email and support web site interactions.

Canceling all commercial travel

We have canceled all air, train and bus travel. We will continue to monitor the situation and may extend this travel policy as needed.

Assisting our employees

We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with information and support whenever needed. Should an employee communicate any symptoms, or is diagnosed with COVID-19, they will be required to self-isolate via guidance provided by the public health authorities. Corvium will continue to provide comprehensive benefits to support employees who are affected.

What we ask of you

As a fully Internet-based business, we employ ‘always-on’ digital solutions available to help you manage your account and receive customer support. In addition to the usual digital communication with Corvium employees that you commonly use, for convenience, you can also communicate with us using the following links, email addresses, and phone number:
Corvium Customer Support Portal: https://corvium.atlassian.net/servicedesk/customer/portals
Corvium Customer Support Email: support@corvium.com
Corvium Account Information/Sales: sales@corvium.com
General information phone line: (617) 393-7600
These services are always available and we encourage you to use them during this time.

As always, thank you for being a customer and for your continued trust as we manage through this time together.